OUR COMMITMENT TO YOU
Confidentiality is an essential aspect of the work carried out on behalf of this service. There are however 3 occasions when we may wish to take advice from other professionals. (1) If there is a danger of serious harm to yourself (2) to another or (3) if you are reporting current or recent child abuse. We will usually discuss this with your first. The counsellor may also wish to discuss this with a senior member of staff.
Good Practice: All counsellors are required by the BACP & COSCA code of Ethics and Practice, to attend monthly supervision where they discuss their casework. Counsellors always protect clients’ identities when discussing cases, but please feel free to ask more about this when you meet with your counsellor. The service you are receiving will be reviewed with you on a regular basis by your counsellor/therapist. Together you will be able to assess the length of time, within certain constraints that it is appropriate for counselling to continue. This will include reviewing working online or by phone. If we decide that working online or by phone is not a mode of practice that is working, we shall agree to stop until such time as we can have ‘face to face’ counselling.
Professional Development: At any time a number of our counsellors may be studying for an advanced qualification in counselling. They will explain to you that they are students doing further training. They are, however, considered to have the necessary training and experience to be allocated your case.
Record Keeping: We keep details that identify you (name, address, phone number) in a locked cabinet. The notes made at the initial introductory (assessment) appointment, brief on going records your counsellor writes, and a Closing Summary are kept in a separate locked cabinet, in line with BACP guidelines. Those records are identified only by your initials and your code number. Paisley Counselling has a system of open recording with its clients. (Data Protection Act (1998) you have an opportunity to see your records at regular review sessions with your counsellor.
Missed or Cancelled Appointments: We will endeavour to let you know as soon as possible if we are unable to keep an appointment made with you. We require 2 working days’ notice from you for cancelled appointments otherwise payment will be due.
Working days are Monday–Friday, 9am to 8pm, not including Bank Holiday.
Agreement Please sign below to let us know that you have had an opportunity to read and discuss this contract: